IT Provisioning Specialist

Paso Robles, CA
Full Time
Entry Level

About MGE
MGE Underground is a rapidly growing utility infrastructure contractor serving utility companies from our Paso Robles headquarters and regional hubs throughout California. Our mission is to support our clients’ expanding utility and infrastructure requirements by positioning MGE as the leading provider of innovative construction solutions at the best value.
Our Core Values
Safety | Continuous Development | Respect | Integrity | Performance | Trust | Fun

How You Can Make an Impact
The IT Provisioning Specialist is responsible for assisting with purchasing, configuring, and distributing company assets within the organization’s IT domain. This position will be working closely with Windows, iOS, Network, and Server ecosystems in a team environment. The IT Specialist processes all incoming equipment, validates each shipment, and updates the asset inventory database. This position will ensure technology assets are tracked, received, recovered, deployed, and retired in a controlled manner, and fulfill requests for ordering hardware/software. The IT Provisioning Specialist may also assist with the configuration of higher-level equipment such as firewalls, servers, virtual machines, and the implementation of new offices, as experience allows.  

How You Will Contribute

  • Configure IOS/ Windows10 assets
  • Assist in the tracking and management of all IT assets throughout its operating life.
  • Maintain department’s stock, accessories, and supplies at a reasonable level.
  • Update “Mobile Device Management” software with new assets.
  • Work with the Helpdesk team on coordinating assets.
  • Assemble workstations for new employees.
  • Monitor incoming ticket requests for IT assets.
  • Create and implement plans to dispose of hardware assets.
  • Distribute configured assets.
  • Restore damaged assets.
  • Receive initial telephone or ticket inquiries via Help Desk portal.
  • Participate in special projects and other duties as assigned.
  • On-site troubleshooting of standard hardware issues (e.g., desk phones, computer, printers).
  • Ensure that requests for assets are relayed to appropriate staff members.
  • Apply asset peripherals.
  • Organize set-ups for special events/meetings.
  • Ship employee’s equipment to remote sites as requested.
  • Willing and able to follow documentation when needed.
  • Cross train and support other IT departments when needed.
  • Receive IT equipment delivered to IT; log received equipment, verify their contents, ensure they match purchase order, store securely, conduct periodic inventories, and log distribution.
  • Track assets utilization and ensure assets not in use are recovered, inventoried, relocated, or disposed of in accordance with company policies and procedures.
  • Work closely with multiple departments to support IT operations.
  • Occasionally travel to other offices and job sites as needed, including overnight stays.
  • Perform other duties as assigned by supervisor.

What You Bring to the Table
  • Must be knowledgeable about Microsoft 365 (Office 365), computer systems, and IOS devices.
  • Able to configure software and hardware.
  • Excellent personal computer, mobile device, network, and printer troubleshooting technical skills.
  • Excellent interpersonal, verbal, and written communication skills with the ability to translate technical concepts into user-friendly, easy-to-understand language.
  • Proficiency in Windows 7, 8, and 10 operating systems.
  • Ability to troubleshoot equipment.
  • Excellent customer service skills.
  • Project management skills and strong ability to prioritize.
Your Prior Experience
Required: High School Diploma or GED
Required: Valid Class C Driver’s License; clean driving record
Required: Successful candidates must pass the following pre-employment requirements prior to beginning employment: drug screen and background check. Background checks include, but are not limited to, Social Security Verification, prior employment verification, motor vehicle records, personal and professional references, and criminal history.

Our Competitive Package
Pay: $29.00 - $32.00
This pay range is our competitive compensation at the time of this job posting. Your pay will be determined based on experience, education, skills, and applicable knowledge.

Above and Beyond Benefits
  • Medical, dental, vision, and life insurance.
  • 401K 
  • Vacation accrual for all non-exempt employees in addition to ten paid company holidays.
  • Multiple monitors, standing desks, and other ergonomic equipment to match your work style.
  • Monthly birthday celebrations, team lunches, company-wide employee recognition events, and other employee engagement opportunities.
  • Employer-sponsored learning/career development opportunities and conferences/seminars.
  • Employee Assistance Program: no-cost counseling, legal consultation, financial consultation, ID recovery, emotional well-being resources, dependent care resources, and crisis consultation.
​​​​​​​Additional Information

Job Type: Full-Time, On-Site

Affirmative Action/EEO
MGE Underground is an equal opportunity employer and does not discriminate based on any protected characteristics.

Pre-Employment and Physical Requirements
Successful applicants must pass a drug screen and background check before beginning employment. This role may require sitting at a desk working on a computer for a prolonged period of time. You must be able to lift 15 pounds at a time. *
*Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Other Duties
Your duties and responsibilities may change at any time, with or without notice, based on the company’s needs.
 
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